Shipping, Returns, Refunds and Exchange Policy

Turnaround

Most orders are shipped within 48 hours from receipt of the order. We will contact you if we are unable to ship your order within 48 hours.

Carriers

We use the following carriers to deliver our orders in the USA:

  • USPS

  • UPS

  • FedEx

  • DHL

International orders may use one of the carriers listed above or another carrier we consider appropriate based on the destination.

Order Tracking

If a tracking number is provided by the shipping carrier, we will provide it to you upon request.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping charges for the divided shipment.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please email customerservice@astrondental.com to request a refund and we will assign you a tracking number.

  2. Ship your returned item to:

    Astron Dental Corporation
    815 Oakwood Rd. Unit G
    Lake Zurich, Illinois 60047 USA

  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. Please contact us prior to returning any product.

Merchandise that has been used or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 20% restocking fee, which will be deducted from your refund. We also do not refund the original shipping that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Contacting Us

If you have are any questions regarding these terms you may contact us using the information below.

Astron Dental Corporation
815 Oakwood Rd. Unit G
Lake Zurich, Illinois 60047 USA
customerservice@astrondental.com
847-726-8787